DWA Support

App: DWA - Digital Workflow
Publisher: Teng Wei Yuen, Singapore
Apple App Store publisher display name: Wei Yuen Teng
Google Play developer display name: SIMTech eDataLogger
Last updated: 23 September 2026

Contact support

Email: wyteng05@gmail.com
Telephone: +65 9863 0285
Postal address: Teng Wei Yuen, 17 West Coast Road, Singapore 127304

Email is the preferred support channel so requests can be tracked. We explain the next steps and expected timing after reviewing your request. This is not a 24-hour emergency service or a guaranteed response or resolution time.

For privacy or account deletion, use Privacy Policy or Account Deletion. Those pages are available without signing in or reinstalling the app.

What to include

Provide your organization/workspace code, the app version shown on Account, device model and operating-system version, what you were doing, the approximate time/time zone, and the error message. A cropped/redacted screenshot is helpful. A task or workflow execution ID can help us locate the issue when you are authorized to share it.

Never send your password, temporary sign-in password, recovery code, session token, SMTP/AI credentials, signing key or keystore password. Do not attach confidential customer, laboratory, patient or engineering records unless a secure channel has been agreed and you are authorized to share them.

Which administrator can help?

Your company administrator controls workspace approval, groups, assignments, workflows, mandatory fields, business retention and company-server availability. Contact that administrator for a pending account, missing assignment or a company-specific form rule. Publisher support handles mobile-app defects and helps identify the correct operator; publishing the app does not automatically give us access to every company's records.

Before changing a completed business record, follow the workspace's authorized change/review process. Do not create duplicate entries or bypass required signatures to work around an error.

Common problems

Cannot connect to the workspace. Check the selected organization and connection. Retry or return to organization selection. The company server may be unavailable; ask your administrator. Do not disable certificate/security checks or install an untrusted certificate as a workaround.

Account pending, suspended or invitation problem. Use the workspace administrator for approval/access issues. Password recovery uses the workspace's configured email service. If you cannot access the account but want it deleted, the public deletion route remains available.

Camera, photo, file or upload problem. Check the device permission requested for the specific action. Use a supported file and wait for upload completion before saving. Denying optional Gallery/Photos saving should not stop the form-photo upload. Do not uninstall or clear app data while unsaved work remains.

Saved data appears missing or outdated. Check the organization, task/execution and whether the operation completed. Do not repeatedly submit when the outcome is uncertain. Report the time and execution ID so the relevant administrator can check the authoritative record.

AI unavailable or incorrect. AI depends on workspace configuration and provider availability. Its results are suggestions, not guaranteed facts. Review extracted values before Accept and never rely on AI alone for safety-critical, legal, medical or financial decisions.

Report unsafe content, a privacy concern or a security issue

For generated output, choose Report AI content next to the result and provide a reason. The workspace administrator receives the report and a limited excerpt. You may also email publisher support with subject DWA AI/content safety report if you need escalation or cannot access the reporting control.

For inappropriate uploaded/workspace content or an abusive user, contact your workspace administrator or publisher support with a record reference and a brief description. Do not redistribute the harmful content. We coordinate appropriate restriction, investigation and correction with the responsible operator.

For a suspected data exposure or account compromise, email wyteng05@gmail.com with subject DWA security/privacy concern. Do not include exploit payloads or sensitive records in the initial email. We prioritize urgent reports and arrange a safer exchange if needed. Where necessary, stop the affected operation and follow your organization's incident procedure; DWA support is not an emergency-response service.

Account and data deletion

In the app, select the relevant organization, open Account, choose Delete Account (some versions label this Leave Company / Delete Account), read the explanation and confirm. Deletion applies to the selected company account. It is not the same as Sign Out or removing a workspace from the device.

Deleting the account removes its personal profile, login material and private AI conversations. It does not delete company tasks, executions, templates, master lists, inventory, attachments or audit evidence. Historical names/signatures can remain in company records under the responsible organization's applicable retention requirements.

Without the app, email wyteng05@gmail.com. Full steps, associated-data handling and timelines are on the Account Deletion page.

Publisher information

Teng Wei Yuen is the stated publisher and support contact for DWA. The Apple App Store display name is Wei Yuen Teng; SIMTech eDataLogger is the Google Play developer display name. Third-party components retain their respective licenses. This support page does not grant access to a company's workspace or represent certification of a customer's business process.

Download and workspace access

The DWA mobile app is free to download and does not sell subscriptions, administrator upgrades or feature unlocks inside the app. A compatible organization workspace and authorized account are required. Your company controls account approval and roles. Separate company implementation or consulting arrangements are not individual in-app purchases.